Shipping policy

Delivery Costs

We offer efficient nationwide delivery options straight to your door or to a local collection point:

• * Orders that include BULKY ITEMS like trolley bags will attract a flat rate cost of R75 regardless of total order value.
• * HIGH SURCHARGE DELIVERY ZONES may attract additional fees calculated by our courier partners at checkout.

Delivery Times

How long will my order take to arrive within South Africa?

When items are purchased before 11:00am on business days, you can use the following standard timelines as a guideline:

• Main Centres (CPT, JHB, PTA and DBN): 2 to 3 Business Days
• Regional Areas: 3 to 5 Business Days
• Remote Areas: 5 to 7 Business Days

Example: If purchased at 10:00am on a Tuesday, delivery can be expected by Friday of the same week in Main Centres (3 business days). If ordered at 1:00pm on a Tuesday, delivery to Main Centres can be expected by Monday of the following week.

These delivery times are estimations rather than guaranteed arrival times. To check whether faster premium express services are available at an extra surcharge, please email us directly at online@yokico.co.za.

You can also choose to PICK-UP your order from the Yokico Office in Gardens, Cape Town for free by selecting the "Pick up" delivery method at checkout. Please see our specific collection details below.

High Risk Area Delivery

Certain delivery addresses may be deemed high risk by our nominated courier networks. In these rare circumstances, the courier company may request that you collect your order from a nearby designated safe delivery point (such as a local SAPS station or convenience shopping centre). You will be notified directly by the courier team if this applies to your order.

Order Tracking and Delivery

Where is my order?

• Go to your order history on the Yokico website or click through using the “View your Order” link provided in your original order confirmation email.
• Alternatively, visit track.bobgo.co.za and use your unique Bobgo tracking number to search (for example: UA210442801).
• Our system will automatically send you an email update as soon as your order has been despatched from our warehouse and another on final confirmation of delivery.

My order hasn't arrived, where is it?

You can track the live status of your shipment via our tracking tool: track your order here. The different fulfilment updates mean the following:

• Confirmed Order: We have successfully received your payment and our warehouse team is processing your order.
• Collected: Your order has left our warehouse facility and has been handed over to our couriers.
• Out for Delivery: The final mile delivery courier has your parcel on board and will attempt delivery shortly.
• Delivered: Your parcel has been successfully dropped off and signed for according to the proof of delivery captured by our couriers.

If you experience any issues with tracking updates, you can contact our delivery agent Bobgo directly on (012) 940 1060 or via email at support@bobgo.co.za. Alternatively, please reach out to our team at (021) 300 5632 or online@yokico.co.za.

Pargo Click & Collect

Pargo provides a wide network of pickup points located inside popular retail destinations. This service allows you to order your shopping online and collect it from a retail store close to your office or home whenever it fits your schedule. Simply pick your preferred collection point at checkout. Once the parcel is on its way, regular delivery notifications will be sent out to you via email and SMS.

Pick-Up: Yokico Office (Cape Town)

How will I know when to collect my order?

You will receive a dedicated email from us to let you know that your order is ready for collection. Simply present your order confirmation email when you arrive. Please note that collection orders cannot be picked up before this confirmation email has been sent out. For orders paid via EFT or bank deposit, the payment must reflect fully in our bank account before collection can take place.

Collection times and location

Once you have received your official notification that the order is ready, you can collect from:
Yokico Office: Unit B2, Earthlife Building, 149 Upper Canterbury St, Gardens, Cape Town
Hours: 8:30am to 4:30pm on business days
Tel: (021) 300 5632

International Orders (Outside South Africa)

We do not currently offer direct shipping to addresses outside of South Africa. However, we do offer a convenient collection service for international customers located in nearby regions including the SADC region. This means you will need to arrange for your own private courier service to collect from our Cape Town office location on your behalf. Please see the office collection details outlined above for address information.