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Delivery & Collection
How much does delivery cost?
Orders over R650: Major metro delivery and Pargo Click & Collect are FREE*. Regional deliveries get an automatic R75 discount.
Orders under R650: Standard courier or Pargo fee is R75.
*Exceptions: Bulky items (like trolley bags) carry a flat R75 fee regardless of order value, and high-surcharge remote zones may have extra fees.
Collecting from our Office in Cape Town (Gardens) is always FREE.
How long will my delivery take?
For orders placed before 11:00 am on business days:
- Main Centres (CPT, JHB, PTA, DBN): 2 to 3 business days
- Regional Areas: 3 to 5 business days
- Remote Areas: 5 to 7 business days
(Note: Peak periods like Rainbow Friday or Christmas may cause slight delays.)
How can I track my order?
You will receive automated email updates. You can also track your parcel via your order history on our website or by using your tracking number on the Bobgo tracking portal.
Can I collect my order from a Yokico store?
No. Order collections are only available from our Yokico Office in Cape Town or via Pargo pickup points.
What is Pargo Click & Collect?
Pargo is a nationwide network of pickup points located inside popular retail stores. It allows you to order online and safely collect your parcel from a convenient location near your home or office at a time that suits you.
Do you ship outside of South Africa?
We do not currently offer direct international shipping. However, customers in nearby regions (including the SADC) can arrange for a private courier service to collect their orders from our Cape Town office location on their behalf.
Returns & Exchanges
How do I return an online purchase?
You can drop off your online return at any of our retail stores or courier it back to our Cape Town fulfilment centre at your own cost.
What condition must the item be in?
Items must be unused, in their original packaging, and include any promotional gifts they were sold with.
Can I return sale items or gift cards?
No. Sale items, discounted goods and gift cards are strictly exempt from being returned or exchanged.
Can I get a cash refund for a store purchase?
No. We cannot provide direct refunds or cash back for retail store purchases. You will receive a Yokico Credit Note to use at any store in the future.
How will I be refunded for an online return?
Approved online returns are refunded via a Yokico credit voucher or applied to your original method of payment.
What if my item is defective?
If you purchased your item online, please email us with a description and photos of the defect. If you bought it at a retail store, please return it directly to the specific place of purchase.