Exchange & Refund Policy
Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items sold with a promotional gift must be returned with the promotional gift.
Certain goods are exempt from being returned and include:
• Gift cards,
• Sale or Discounted items
To complete your return, we require an original order confirmation or gift receipt for proof of purchase.
Returns may be processed in any of our retail stores or by sending the goods to our online fulfilment centre via courier. The actual courier costs incurred for this return shall be for your account. Yokico can organise this courier on your behalf - please contact firstname.lastname@example.org.
Online Returns and Refunds via Yokico Online Fulfilment centre:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return in line with our terms and conditions as set out herein.
If your return is approved, then your refund will be processed, and a Yokico credit / gift voucher will automatically be sent to you (or applied to your original method of payment if that is your notified preference). If not approved the returned goods may be collected or return shipped to you at your cost. Please note important information relating to shipping costs and refunds below.
Late or missing refunds:
Please note refunds take a number of days to be processed to your original payment method. If you haven’t received a refund yet, please first check your bank account again.
Then contact your credit card company and/or bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale and Discounted items:
Only regular (or full) priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges & Defects:
At Yokico we work very hard to ensure the quality of all our products. However, we recognise that sometimes a particular item may not measure up to our standards (or yours!) If you purchased online and need to exchange a defective item because of this, please send us an email at firstname.lastname@example.org describing and showing the nature of the defect or damage. If appropriate, we will then arrange for the collection of the defective item and ultimately the subsequent re-delivery of a replacement item once the defective returned product has been assessed by our customer service team. Please note we only replace items if they are defective and all purchases from our retail stores must be returned to that place of purchase.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping & Associated Costs:
To return your product, you should address your product to: Yokico, Unit 6 / Canterbury Studios, 35 Wesley Street,Cape Town, Western Cape, 8001. We can also book a returns courier for you to obtain access to Yokico bulk courier rates (the costs shall however be for your account)
The original outbound shipping costs are non-refundable. If you receive a refund, and if you received a free or discounted freight charge for the initial merchandise delivery, the cost of this free freight or discount amount shall be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.