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Online Returns Policy

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Online Purchases: Returns and Exchanges

Important Timeframe: Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a return or exchange.

Eligibility Criteria

To ensure a smooth return process, please make sure your items meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • It must be kept within the original packaging.
  • Items sold with a promotional gift must be returned together with that promotional gift.

Exempt Goods

Certain items are strictly exempt from being returned or exchanged:

  • Gift cards
  • Sale or discounted items

To complete your return, we require an original order confirmation or a gift receipt as proof of purchase.

How to Process Your Online Return

You can choose between two convenient routing options for your online return:

  1. In-Store: Drop off your return at any of our official retail stores for immediate processing.
  2. Courier to Fulfilment Centre: Send the goods directly back to our online fulfilment centre. The actual courier costs incurred for this return will be for your account. If you prefer, Yokico can happily organise this courier on your behalf, simply contact us at hello@yokico.co.za.

Refund Processing via Our Fulfilment Centre

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your return in line with our standard terms.

If your return is approved, your refund will be processed. A Yokico credit or gift voucher will automatically be sent to you. Alternatively, it can be applied to your original method of payment if that is your explicitly notified preference. If the return is not approved, the goods may be collected from us or return-shipped to you at your own cost.

Late or Missing Refunds

Please note that refunds can take a number of days to reflect on your original payment method. If you have not received your refund yet, please first check your bank account once more. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please reach out to us at hello@yokico.co.za.

Exchanges and Defects

At Yokico we work very hard to ensure the premium quality of all our products. However, we recognise that sometimes a particular item may not measure up to our high standards. If you purchased your item online and need to exchange a defective product, please send us an email at hello@yokico.co.za describing and showing the exact nature of the damage or defect.

If appropriate, we will gladly arrange for the collection of the defective item and handle the subsequent re-delivery of a replacement item once the product has been assessed by our customer service team. Please note we only replace items if they are genuinely defective. All purchases made originally from our retail stores must be returned directly to that specific place of purchase.

Gifts

  • Marked as a Gift: If the item was marked as a gift when purchased and shipped directly to you, you will receive a digital gift credit for the value of your return once the item is safely received.
  • Not Marked as a Gift: If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send the refund directly to the gift giver.

Shipping Address and Associated Costs

To return your product via courier, please address the package to:
Yokico Returns
Unit B2, Earthlife Building
149 Upper Canterbury St
Gardens, Cape Town
8001

We can easily book a returns courier for you to grant you access to our Yokico bulk courier rates, though the cost will remain for your account.

Please note that original outbound shipping costs are entirely non-refundable. If you receive a refund and you initially qualified for a free or discounted freight charge, the value of that initial shipping discount will be deducted from your final refund amount.

Retail Store Purchases: Returns and Exchanges

We want you to love your Yokico gear! If you happen to change your mind, we will gladly return or exchange items for up to 30 days from the date of your original retail store purchase.

Please Note: We cannot provide direct refunds or give cash back for retail store purchases. On completion of your return, we will provide you with a Yokico Credit Note that can be used at any Yokico retail store at any time in the future.

In-Store Requirements

To complete your return or exchange, please bring the item into one of our retail stores along with the following items:

  • The items must be entirely unused, in the same condition that you received them and in their original packaging.
  • An original till receipt or a gift receipt for clear proof of purchase.
  • Any items which were sold with a promotional gift must be returned with that promotional gift included.

Please note that we do not accept any returns, store credits or exchanges for Gift Cards and On-Sale or Discounted items purchased in-store.