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We’re hiring | E‑commerce & Digital Operations Lead

E‑commerce & Digital Operations Lead

Location: Cape Town | Full‑time 

 

ShapeAbout Yokico 

Yokico is a growing lifestyle brand with a strong omnichannel presence across brick‑and‑mortar retail and e‑commerce. As the business continues to expand, we are strengthening our digital execution capability to ensure our online store and digital channels are consistently well‑run, aligned, and performing. 

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The Role

We are looking for an E‑commerce & Digital Operations Lead to oversee the day‑to‑day execution and coordination of our online store and digital marketing activity. 

This role is ideal for someone who is hands‑on, organised, detail‑driven, and comfortable working across multiple teams. You will be responsible for ensuring the Yokico e‑commerce site, digital campaigns, and CRM communications are executed accurately, on time, and in line with brand and commercial priorities set by the business. 

Commercial ownership and strategic decision‑making sit with the Brand Manager and Directors; this role ensures excellent execution, visibility, and coordination. 

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Key Responsibilities 

E‑commerce Platform Execution 

  • Manage the day‑to‑day operation of the Yokico e‑commerce store 

  • Ensure product listings, collections, pricing, promotions, and content are accurate and up to date 

  • Maintain alignment between online and in‑store campaigns and pricing 

  • Perform regular site checks to ensure quality, accuracy, and customer experience standards 

 

Digital Marketing & CRM Execution 

  • Coordinate and execute paid media, email/CRM, and on‑site promotions in line with agreed plans 

  • Brief and manage external agencies and internal designers to deliver assets on time 

  • Ensure marketing campaigns are translated correctly into online execution and social media platforms 

  • Flag performance issues and optimisation opportunities (including SEO optimisation) 

Performance Monitoring & Reporting 

  • Track and report on key online metrics including sales, traffic, conversion, and campaign performance 

  • Prepare weekly and monthly performance reports and summaries 

  • Support post‑campaign and post‑promotion reviews with data and insights 

  • Monitor site performance and identify / report issues 

Cross‑Functional Coordination 

  • Work closely with Planning to reflect range priorities and availability online 

  • Coordinate with Warehouse and Logistics teams to ensure online execution aligns with fulfilment realities 

  • Partner with Marketing and Design to ensure cohesive campaign execution 

  • Coordinate with 3rd party digital technical specialists as required 

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About You (competencies, qualifications & experience) 

  • 3–5 years’ experience in e‑commerce, digital operations, or digital marketing 

  • Relevant qualification (diploma or degree) an advantage 

  • Relevant experience within a B2C operation will be an advantage 

  • Strong organisational skills and attention to detail 

  • Comfortable coordinating across teams and managing multiple workstreams 

  • Confident using data and reports to monitor performance 

  • Clear communicator who flags risks early and works collaboratively 

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What We Offer 

  • Market related salary, depending on experience 

  • Opportunity to work closely with senior leadership in a growing retail consumer brand 

  • Clear scope, accountability, and room to grow as the business scales 

Yokico is a designated employer, and all positions will be filled in accordance with the Yokico employment equity plan. Important note - if you do not receive a response to your application, it has been deemed unsuccessful.  

 

APPLICATIONS CLOSE: Friday 15th May 2026 

To apply: 
Please send your CV and a brief cover note explaining your relevant experience via our website. https://yokico.co.za/pages/careers